When I first began Rollin I had my own preconceived ideas about why people would need my service.
I've learned a lot about the who and why of the people that use Rollin and it helps me improve the way I do things with every errand.
Here are just the top 3 reasons.
They are busy caregivers.
The term caregiver can mean a lot of things.
The caregivers that call on Rollin are typically taking care of loved ones.
Mostly parents and grandparents are the people that they are looking after.
Because they have jobs and families of their own, they are very busy.
They call on us to do a variety of things for them and their loved one they care for.
They can't leave work.
Sometimes clients are at work and it gets too busy for them to leave or they are in the middle of something at their break time.
Often the nature of their job does not really lend itself to leaving and going out
Whatever the reason, they are not able to leave work and they need something done before they get off.
Because they can
Often clients just want sometime to do nothing but enjoy their day.
They don't want to cook or run to the grocery store.
They don't feel like heading to the pharmacy.
They just want to relax, not only their body but their mind.
These are just the top 3 reasons.
There are tons of other reasons but these are the ones I hear the most.
Some clients say they wish they had of known about Rollin a long time ago.
I wish they had too!
Karen aka The Delivery Diva
P.S. Below are some books to help you figure out your time.
I pulled into the driveway of a first time delivery client for The Medicine Shoppe Salisbury.
The nice lady met me outside and signed for her medication.
She said "you have the easiest job there don't you?
I explained how The Medicine Shoppe contracts with my Company to deliver to their clients and that I owned a courier company.
She responded: "Oh so you sell vacuum cleaners?"
People often ask what it is we do.
Sometimes I say "I run errands for people and business'es." Sometimes I use the short answer. "I am a courier."
No matter exactly how I answer, more questions always follow.
I love the questions and then starting a conversation about my services.
Often I make a new client and almost always I make a new friend.
So Exactly What Do We Do?
Where Do We Do It?
How Much Does It Cost?
That answers the main 3 questions that come after a new conversation is started around what we do.
When people make a special request I also do errands that are out of the scope of those listed. If time permits.
Deliver office supplies by box truck to South Carolina.
Transport a special glue to a trampoline park in Tennessee.
Check in on an elderly couple with family far off.
I always tell my clients to just ask. If I am unable to help I try and find someone who can.
Maybe I should try and sell some vacuum cleaners at each delivery too!
Karen, aka "The Delivery Diva"
Some of my clients have schedules that would make the President need a nap.
They often tell me that I just don't understand how busy they are.
Something about giving people back even a little peace of mind makes me so happy.
Sometimes when they call I can hear the stress in their voice.
Often people explain to me what is going on and why they need help so badly.
I feel for them.
I know that life can throw in so many roadblocks.
From sickness to car trouble.
When deadlines move or prescriptions run out.
I get to help!
I get to make someones life run smoother.
It's a great feeling!
Karen, The Delivery Diva
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