As people get older it should be their time to do the things they love.
People are learning more and more each day to really make the golden years, Golden.(Click to learn more about our Golden Plan.)
People are doing more of what they enjoy later in life.
Rollin helps older folks by adding more time to their day.
We do the task that would normally take them away from their hobbies and family.
Things like waiting in line at the pharmacy, bank or post office.
That is just some of the ways Rollin serves our older clients. We are there for them during the tough times too. When they are not feeling their best and especially during the tough months of Covid 19. Clients called on Rollin to do even more of their task than they normally ordered. Because we serve clients on a very personal basis, they trust us to do some more complicated errands that involve their personal needs.
Because Rollin is a small company, we can handle specialized request from clients pretty quickly. Larger companies may need to go through a longer approval process to get to someone who can make a yes or no and pricing decision.
One of our clients needed to get daily meals to a relative that lives in Salisbury. The client that orders the errands for the relative lives in Florida. They needed help making sure that their loved one, who was facing some health issues, received a meal that might entice them to eat every day. The client wanted Rollin to get good ole paper menus to take to the clients home and let them create a list of what they wanted to eat daily. After meeting with the client, we knew exactly what things the client liked. We figured out that the client needed only 3 deliveries per week because they typically saved a portion of the meal to eat later. Every week, Rollin gets the orders for delivery from the client and let them know they could change it up if needed. A great friendship was built and the time we spend together has been wonderful.
The clients loved one calls on Rollin to do other errands for the client now. The client we deliver to also ask us to do various errands. They realize we are only one phone call away.
What makes this arrangement special is the weekly check-in. At that time, we get to talk and find out exactly what our client needs. She doesn’t change what she eats for lunch or dinner that often, but she does get a hankering for different types of snacks. She uses the restaurant menus and paper order sheets we have to jot down things she wants as she thinks of them. We also let her know about any local food sell fundraisers. She enjoys helping support the community and the food is local and fresh.
Our client’s money is handled by her loved one in Florida. We invoice them monthly on our subscription plan and they use our gift card to keep a balance for any purchases the client makes.
That is just one example of the ways Rollin serves clients in a personalized way.
We also do our regular services for older clients often. Lots of our clients are in a variety of organizations. Many of them have not retired fully. Often, they have a full schedule with all of the community activities they chair and work with.
During Covid, some activities slowed down. With time, many of the meetings they regularly attended were held online. So, it did not take long for our regular schedule with them to resume.
Clients have told me some really funny stories about Zoom meeting. I may ask them to send them to me and share them on here in the future.
Many of our older clients give us a call to order. They enjoy “talking to a human” as they tell me. They know what they want and they would rather just say it directly instead of looking through all types of list online. Not that other clients do not know what they want, but often, they want to look at menus and items online first. Our older clients more often have curated taste and needs and go right to what already works. It is really nice to speak with them on the phone when we can. Sometimes they leave a message because we are not able to pick up or they call after hours to reserve a spot for later. We talk later to make sure everything is clarified. Leaving a message in advance let’s them hold their spot on the schedule and gives them time to think about everything they need done before we call back.
To be absolutely honest, this has been a really scary time for Rollin as it pertains to our older clients. With the relationships we have with our older clients and all the bad news with Covid, we could not help but think about their health. We provided no contact delivery and still do. For the clients we serve in assisted living arrangements, we have to give anything we deliver to the staff, who then delivers it to the client. No visitors are allowed in the building. We have not seen some of our clients in person in over a year.
We are happy to say that we have not experienced the loss of any of our clients to Covid.
We are more than thankful for that.
Thanks for taking the time to read all the way to the end.
Hopefully you will call on Rollin to meet some of your errands Needs!
Karen aka The Delivery Diva