Oh the first time. It can be a little clumsy. I can remember my very first client and how excited I was. I probably would have delivered just about anything because I was so over joyed to get that call.
When the phone rang I had not even worked out how I would answer. At the time my business name was Senior Choice, so I picked up and said"Choice". That was it. Wow! No how can I help you are anything. The sweet voice on the other end was a resident at The Brian Center of Salisbury. She asked if I could pick her up a oscillating fan from the drug store down the street.
I picked up the fan and when I arrived at the Center I even put the fan together for her. She explained how she stayed hot but her roommate was always cold. I charged $4.00 for that errand but she was so appreciative she paid me $20.00.
I learned a couple of things on that first delivery that I still use today.
1) Be prepared when someone calls. Every time someone calls have a script that is friendly, honest and gets the information you need from them. Don't try and guess. Just ask the questions, even if they seem silly. Have it written down and ready to go. Each time you get a new question, put it on the script to answer the same way next time and that anyone you hire can answer the same way.
2) Know your value. I under valued my service and that made me look unprofessional and cheap. When I client tells you that your service is worth more than you are charging, you need to research your price point. Under valuing yourself and your service is a bad habit. People pay for quality.
3) Give it time. Sometimes the product or service we are offering may take some time to sell. Be prepared to research around and find the right client for your business. The right client needs your solution and can afford it. Everyone will not be your client and that's ok. Find the people who are.
I still feel that tinge of excitement every time I sign a new client. I know that with most of my clients, we will build a great lasting relationship. Now with the clubs subscription programs those relationships are built stronger, faster. It makes deliveries and errands run even smoother when you have learned your clients likes and dislikes.
Karen, The Delivery Diva
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