Frequently asked questions
How old do I need to be to order?
We accept orders from people 18 years of age and up.
What form of payment do you accept?
We accept Credit cards -Visa, Mastercard, American Express and Discover and debit cards. We accept cash for delivery fees and prepayment. We do not make change. You can also save your card information on file with us for future purchases.
Who will see my personal information?
What areas to you serve?
Local service areas include:
Davidson County, NC
Rowan County, NC
Davidson County, NC
Rowan County, NC
Can I ride with you?
We do not provide transportation services at this time.
Do you charge for mileage?
If your errand exceeds the normal allotted miles or if the errand is outside of our local delivery area we will charge additional mileage. Persona clients pay $1 per mile over and business clients pay $1.10 over.
What is a purchasing fee?
When Rollin performs an errand for you and buys items on your an additional fee of 3.9% per purchase is added. You can avoid this fee by prepaying the retailer for your items when possible.
How do I pay for my purchases?
If Rollin needs to make purchases on your behalf you must have a credit card on file or you will need to know the total of your purchases to be invoiced in advance.
Can I call to book an appointment?
Yes - Call our mobile number at 704-433-6272. You can also text after your first order. During busy times you may need to leave a message. We will get back to you as soon as possible.
How do I book online?
Click the booking button to order online here on www.RollinDelivery.com/book-now. The form will get the information we need to perform your errand.
How far in advance should i make my appointment?
You should schedule at least 30 minutes in advance.
I was not able to select the time I needed on the booking page.
The ordering software shows only the times someone is available to provide service. If we are closed or there are no associates available at that time because everyone is booked you will not be able to book that time.
Do I need an email address to book service?
Yes and no! - You need an email address to book with the online system and to be invoiced for payment for purchases or if you will not be available at delivery. If you call in your errand AND you have already paid for any purchases with the retailer, an email address is not required.
Do you work with business clients?
Yes - Rollin delivers for and to business clients. We can deliver to your clients or you on an as needed and scheduled basis. To become a business partner with Rollin and qualify for lower delivery and errand rates, give us a call.
what if my purchases are incorrect?
When Rollin makes your purchases from a list we will make sure to correct our error. When you have made purchases from a retailer and Rollin is picking up on your behalf you will have to resolve the issue with the retailer.
Will you come to my home if i have pets?
Rollin wants to satisfy every client, but, if the driver perceives any danger they will not complete the delivery. If you have animals that can reach the driver at delivery, you may have to come to the car to get your items. We want to keep the driver and your animals safe.
I need errands performed at multiple locations. will there be an additional cost?
A 25% discount is applied to additional errands booked at the same time. All other pricing stipulations still apply. Pricing is determined by location, number of errands and the time they take to complete. You can see the time included on our services page. To receive discounts, join our mailing list.
What is a local service (area)?
Local service areas have associates that can perform as needed services that can be performed within 20 minutes of booking in an open slot. In other words we have associates in the area or very nearby to service clients.