Frequently asked questions
Please let Rollin know if you do not see the question you need an answer to. Someone else may be wondering the same thing.
Questions and Answers
<>How do I place my order? When you need our services please use our booking button on this page. Rollin will contact you shortly to verify all of the details. You can give us a call at 704-433-6272. At busy times it may be hard for us to pick up but please leave a message and we will confirm asap.
<>When should I place my order? Our booking software will guide you through this process. The time that your reserve is the time your errand or delivery will begin. If you need your item delivered before a certain time please note in the details section. If you are unsure than please give us a call at 704-433-6272.
<>Why do I need to order in advance? Because we go to a variety of locations to perform the task our clients request, we have no way of knowing where our couriers will be located when you order. The added time ensures that everything reaches you in good condition and on time.
<>How old do I need to be to order? We accept orders from people 18 years of age and up.
<>Do you accept checks? No. We accept cash and credit only. We DO NOT make change for safety and efficiency reasons.
<>Who will see my personal information? Only necessary personnel will see your information. Take a look at our privacy policy.
<>What is local service? Local means the 6 mile radius around your delivery location. We serve Rowan County, NC and the surrounding areas.
<>What if I need a local delivery that is over 6 miles round trip? An additional fee of $1 to $2 will apply according to the type of service. Rollin will always let you know about the additional charges before preforming you service.
<>Can I ride with you? No. Rollin does not transport people.
<>What if my order is incorrect? Rollin will strive to correct any problem until the customer is made whole. We guarantee our work and will not take on a job we are not equipped to perform for you.
<>How far in advance can I book an errand? Book up to 1 month in advance.
<>I have pets. Will you still deliver to my home? Rollin wants to satisfy every client, but, if the driver perceives any danger they will not complete the delivery. If you have animals that can reach the driver at delivery, you may have to come to the car to get your items. We want to keep the driver and your animals safe.
<>What does it mean that 2 stops are included? Each service and stop involved in your service incurs an additional fee. See additional fees below.
Additional fees - No additional fees will be charged without the clients being made aware of the situation.
Business Solutions
<>Does my company need to sign a exclusive contract with Rollin? No. We are sure that once you use our service you will continue to do so. No long drawn out contract is necessary on our end. If you sign up for a subscription you can decide whether you renew at the end of your term or not. No contracts period.
Questions and Answers
<>How do I place my order? When you need our services please use our booking button on this page. Rollin will contact you shortly to verify all of the details. You can give us a call at 704-433-6272. At busy times it may be hard for us to pick up but please leave a message and we will confirm asap.
<>When should I place my order? Our booking software will guide you through this process. The time that your reserve is the time your errand or delivery will begin. If you need your item delivered before a certain time please note in the details section. If you are unsure than please give us a call at 704-433-6272.
<>Why do I need to order in advance? Because we go to a variety of locations to perform the task our clients request, we have no way of knowing where our couriers will be located when you order. The added time ensures that everything reaches you in good condition and on time.
<>How old do I need to be to order? We accept orders from people 18 years of age and up.
<>Do you accept checks? No. We accept cash and credit only. We DO NOT make change for safety and efficiency reasons.
<>Who will see my personal information? Only necessary personnel will see your information. Take a look at our privacy policy.
<>What is local service? Local means the 6 mile radius around your delivery location. We serve Rowan County, NC and the surrounding areas.
<>What if I need a local delivery that is over 6 miles round trip? An additional fee of $1 to $2 will apply according to the type of service. Rollin will always let you know about the additional charges before preforming you service.
<>Can I ride with you? No. Rollin does not transport people.
<>What if my order is incorrect? Rollin will strive to correct any problem until the customer is made whole. We guarantee our work and will not take on a job we are not equipped to perform for you.
<>How far in advance can I book an errand? Book up to 1 month in advance.
<>I have pets. Will you still deliver to my home? Rollin wants to satisfy every client, but, if the driver perceives any danger they will not complete the delivery. If you have animals that can reach the driver at delivery, you may have to come to the car to get your items. We want to keep the driver and your animals safe.
<>What does it mean that 2 stops are included? Each service and stop involved in your service incurs an additional fee. See additional fees below.
Additional fees - No additional fees will be charged without the clients being made aware of the situation.
- 2.75% purchase fee applied when Rollin buys items on your behalf
- $1.00 additional per mile exceeding 6 miles
- $.34 per minute Wait time over an allotted 15 minute typical wait
- $2 discount for each additional stop or service per single order
- Amount equal to the delivery fee- Late termination fee for deliveries canceled less than 1 hour in advance or deliveries in progress before cancellation.
- $25.00 for insufficient funds/Inability to pay
- 15% added late fee for invoices not paid within 5 days of due date. Every 5 days late invoices will incur an additional 15% late fee until made current.
- Work may be discontinued with repeat non-payment and late payment.
Business Solutions
<>Does my company need to sign a exclusive contract with Rollin? No. We are sure that once you use our service you will continue to do so. No long drawn out contract is necessary on our end. If you sign up for a subscription you can decide whether you renew at the end of your term or not. No contracts period.
Hours of Operation
Monday- Saturday
10am to 7pm
Monday- Saturday
10am to 7pm